Refund policy

Last updated: November 2, 2026

Thank you for shopping with Civil Goods Co. Our doormats are made to order and shipped directly to you for the freshest doormats on the planet. 

Returns & Exchanges

Doormats are final sale because we make them just for you, one at a time. 

If your order arrives damaged, defective, or incorrect, please contact us so we can make it right.

Damages & Issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

If the doormat arrives damaged, please provide images of the item, the damage, and the packaging within 24 hours of delivery. This allows us to file a claim with the courier. Please have the recipient keep the damaged mat and packaging until we confirm it can be disposed of.

Resolution: If the damage is courier-related, we’ll submit a claim and send a replacement within 4 business days of receiving the required images.

If the issue is due to an error on our part (e.g., wrong item or internal damage), send us a photo of the issue, and we’ll send a replacement within 48 hours, including tracking information.

Refunds

Occasionally we do issue refunds.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To inquire about an order, a replacement, a refund or report damaged items, please contact us at support@civilgoods.co or use the contact details in our contact information policy.